Processing Times

Orders are typically processed within 1–5 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Standard Shipping: Delivery within 3–7 business days after processing.
Expedited Shipping: Delivery within 2–3 business days after processing (additional charges apply).
Shipping rates are calculated at checkout based on your location and selected shipping method.

Perishable Items

To maintain the freshness and quality of our food products:

We recommend tracking your package and ensuring someone is available to receive it upon delivery.

Lost, Stolen, or Damaged Packages

While we do our best to ensure smooth delivery, Primal Sweets is not responsible for packages lost, stolen, or damaged during transit.

If you encounter an issue, please contact us at eatprimalsweets@gmail.com within 48 hours of delivery, and we’ll do our best to assist.

Contact Us

If you have any questions about your order or shipping, feel free to reach out to us at eatprimalsweets@gmail.com. We’re here to help!

Thank you for choosing Primal Sweets!

Terms of Service

OVERVIEW

This website is operated by Primal Sweets. Throughout the site, the terms “we”, “us” and “our” refer to Primal Sweets. Primal Sweets offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms, then you may not access the site or use any services.

We reserve the right to update or change these Terms at any time without notice. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

You confirm you are at least the age of majority in your state or province of residence. You may not use our products for illegal purposes or violate any laws. Violation of these Terms will result in termination of your services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. Your content (excluding credit card info) may be transferred unencrypted. You agree not to reproduce or exploit the Service without written permission.

SECTION 3 - ACCURACY OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. All reliance on site material is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices and services may change without notice. We are not liable for modifications or discontinuation of any services.

SECTION 5 - PRODUCTS OR SERVICES

Products may be available only online and in limited quantities. Colors are displayed as accurately as possible. We reserve the right to limit sales by region or person.
Please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 6 - BILLING AND ACCOUNT INFORMATION

We may limit or cancel orders at our discretion. You agree to provide accurate billing and contact details.
Review our Refund Policy here: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Your use is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for third-party content or transactions. Please review their policies before engaging with them.

SECTION 9 - USER COMMENTS

Any content you send may be used by us without restriction. You are responsible for your comments and their accuracy.

SECTION 10 - PERSONAL INFORMATION

Your personal data is governed by our Privacy Policy: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS AND INACCURACIES

We reserve the right to correct any inaccuracies or cancel orders at any time without prior notice.

SECTION 12 - PROHIBITED USES

You may not use the site for unlawful purposes or in ways that violate our rights or others’.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted service. All services are provided “as is” and “as available”. We are not liable for damages arising from use of the service or products.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold Primal Sweets and its affiliates harmless from any claim arising out of your breach of these Terms.

SECTION 15 - SEVERABILITY

If any provision is found unenforceable, the rest shall remain in effect.

SECTION 16 - TERMINATION

These Terms remain in effect until terminated by either party. Breach of Terms may lead to immediate termination of service.

SECTION 17 - ENTIRE AGREEMENT

These Terms, along with any other policies posted by us, constitute the entire agreement.

SECTION 18 - GOVERNING LAW

These Terms are governed by the laws of the United States.

SECTION 19 - CHANGES TO TERMS

We may update these Terms at any time. Your continued use of the site confirms your acceptance.

SECTION 20 - CONTACT

For any questions regarding these Terms, please contact us at eatprimalsweets@gmail.com.